Shipping Information
Processing time
Orders are processed within 1-2 business days before shipping (excluding weekends and holidays).
Shipping methods & delivery times
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard (US) | 5-7 business days | Free over $49 |
| International | 10-20 business days | $19.99 |
Order tracking
Once your order ships, you'll receive a confirmation email with tracking information.
International orders
Customer is responsible for customs duties and taxes at destination.
Lost or delayed packages
If your order is significantly delayed or shows as delivered but hasn't arrived, contact us at hi@vivenora.com and we'll help track it down.
Incorrect address
Please double-check your shipping address at checkout — we're not able to redirect packages once they've shipped, and are not responsible for orders sent to an incorrect address provided by the customer.
