Add your item to the cart, choose your color and plug type if applicable, then check out securely — you'll get a confirmation email right after.

Contact us at hi@vivenora.com as soon as possible. We can usually make changes if the order hasn't shipped yet, but can't guarantee it once it's in processing.

We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay.

Orders ship within 2-3 business days and typically arrive within 5-7 business days within the US.

Yes — our tools are dual voltage and available with US, UK, EU, AU, JP, MX, and CA plugs.

Free shipping on orders over $49.

We offer a 30-day money-back guarantee. See our full Returns & Exchanges policy below.

Email us at hi@vivenora.com with your order number and we'll walk you through it.

Check the product description for recommended hair types and settings, or reach out to us directly at hi@vivenora.com — we're happy to help you choose.

Yes, all Vivenora tools come with a 1-year warranty covering manufacturing defects.